Personal data: who processes it and where
A User’s personal data, also referred as personal information, is data that identifies or may lead to potential identification of such User.
Any User’s personal data may be gathered, handled, kept and used by us, shared and further handled by companies within the CompareCaribbean.com Group or a third party data handling company acting on our behalf and under our instructions. As CompareCaribbean.com is a global business, personal data shared by Users may be gathered and handled in the United Kingdom or any other country in which the members of the CompareCaribbean.com Group or agents in connection with the CompareCaribbean.com hold facilities.
Information gathered by CompareCaribbean.com
Users may share their personal data with us on various occasions—for example, when registering on our Site, when listing a property, or to enable us to send an enquiry regarding a property to its manager or owner on a User’s behalf. Users may be required to share the following information with us: their full name, address, email address, telephone number, current location, and preferred payment method.
CompareCaribbean.com may also collect data from cookies and web beacons: Users can find out more about this in the relevant section of this policy (below).
CompareCaribbean.com may also gather additional personal data including (but not limited to) a Users’ location, IP address(es), mobile device identifiers, the time a User accessed the website, the property(ies) they viewed, the duration of their visit, what they searched for, their navigation and click-stream information and any other information relating to a User’s activity on our Site.
Any User prompting CompareCaribbean.com to connect with other sites acknowledges and agrees that, by doing so, CompareCaribbean.com may access further personal data relating to the User (for example, if a User asks CompareCaribbean.com to connect with their Facebook account).
For security and trust purposes, CompareCaribbean.com uses electronic and/or manual checks to monitor any electronic communication facilitated by the Site. Further information regarding our personal data collection procedures can be found in the Surveys and Newsletter section of this policy (below).
Any data we gather from a User is acquired either by the User entering their personal details, by the automatic collection of data relating to a User’s activity on our Site, through direct communication between the User and CompareCaribbean.com, or through third parties. Such third parties may include (but are not limited to) the collection of financial information used to detect and prevent any fraud, information from a Social Media Site, information relating to travel opinion sites (when a User asked us to share their data with such sites), and/or information in connection with a User’s mobile phone provider when such User accesses the Site using a mobile device.
How your personal data is used by compareCaribbean.com
CompareCaribbean.com gathers personal data about its Users to provide them not only with the services they request, but also with the services we believe would improve their use of our Site.
CompareCaribbean.com gathers, and may share with third parties, data in connection with the Site’s sales, traffic and other commercial information with the purpose of optimising its Users’ overall experience of the Site and the services it offers.
CompareCaribbean.com also collects, and may share with third parties, demographic data with the purpose to improve their understanding of their Users and therefore tailor the Site and its services to such Users accordingly. To prevent fraudulent behaviour and encourage potential Travellers to pursue a booking enquiry, CompareCaribbean.com may display a Member’s telephone number on such Member’s listing(s). CompareCaribbean.com may contact a User with regards to such User’s use of the Site or its services and/or to such User’s account.
How a User’s personal data may be disclosed by CompareCaribbean.com
CompareCaribbean.com may disclose a User’s personal data for the following reasons: (a) to enforce their policies, (b) to protect a User, a User’s property and/or a User’s and/or CompareCaribbean.com’s other rights or interests, (c) if authorised to do so by applicable law, in connection with proposed or actual litigation and/or in response to any request by a law enforcement or competent governmental authority.
A User’s personal data may also be shared with: (a) another User the first User has done business with, (b) any of CompareCaribbean.com’s partners if a User requested their services or requested to receive information from them, (c) CompareCaribbean.com Group companies and/or affiliates, (d) third parties providing services on CompareCaribbean.com’s behalf, (e) other companies or business entities—for example, companies and business entities that CompareCaribbean.com are considering merging with or selling to, (f) other companies working with CompareCaribbean.com to promote and feature all or parts of a Member’s property rental listing(s) or other promotional services in connection with CompareCaribbean.com, including displaying a Member’s listings and photographs on other websites for promotional purposes, (g) any third party site with which a User has asked CompareCaribbean.com to share their personal data—for example, Facebook when a User has asked CompareCaribbean.com to connect with such User’s Facebook account, and (h) any competent governmental and/or law enforcement authority pursuant to a legal request.
Any User having accessed our Site through a hyperlink displayed on one of our trading partners’ websites acknowledges and agrees that such User’s personal data, purchase data and behavioural patterns may be shared with such trading partner under our contractual agreement with such trading partners.
Users also acknowledge that if CompareCaribbean.com or any part of the CompareCaribbean.com Group is sold and/or that some of the CompareCaribbean.com Group’s assets are transferred to a third party, such User’s personal data (potentially considered a valuable asset) may also be transferred to such third party and that potential buyers and such buyers’ advisors may have access to such data during the sale process.
Any User signing up as a Member on the Site shall receive the CompareCaribbean.com’s Owner newsletter, which is an integral component of our services. Any User registering as a Traveller on the Site will be given the option to receive CompareCaribbean.com’s Traveller newsletter. Various newsletters may be offered by CompareCaribbean.com and the CompareCaribbean.com Group to optimise the services offered. Users are free to unsubscribe from such newsletters at any time. However, Users should note that it may take a short while for an unsubscribe request to become effective.
On occasion, CompareCaribbean.com may conduct surveys to gather information about their Users and request such Users to share their opinion and feedback on potential features and services, with the purpose of improving our services. Users are free to accept or decline to partake in such surveys.
A User downloading and using apps related to our website(s) acknowledges and agrees that such actions may result in CompareCaribbean.com receiving information about such User’s location and mobile device, including their mobile device’s unique identifier. CompareCaribbean.com may use such information to provide such Users with tailored location-based information and services, such as search results, advertising and other targeted content. Users wishing to keep their location information private may be able to do so by disabling their device’s location services. For further information about disabling such services, Users should contact their mobile service provider or mobile device manufacturer.
Inquiries and Electronic Communications
To contact a Member regarding their rental property, Travellers may send enquiries to Members via a clickable link displayed on such Member’s listing. Members and Travellers shall also communicate using the communications tools offered on the Site.
Any Traveller or User choosing to send enquiries via such links and tools acknowledges and agrees that their personal information will, unless otherwise specified by the Site, be visible to any and all Users to whom a Traveller or User sends their enquiries and that CompareCaribbean.com may also have access to such information and communication, regardless of the fact that the Traveller or User contacted those other Users directly.
Such communications between Users are monitored by CompareCaribbean.com for trust and security purposes and may be hosted on, handled by or shared through our servers. The CompareCaribbean.com customer care team may share such communication with Members and may also use third party email servers to send and track receipt of such communications, analyse their pattern for trust and security purposes and/or to collect information (such as data relating to inquiries and bookings) on an anonymous basis, with the purpose of gaining a better understanding of our customers and business. Users engaging in such communications and choosing to call the other party may be requested to share their return telephone contact details. Users are advised to not share any details that they do not wish other Users or CompareCaribbean.com to possess, including (without limitation) information relating to bank account and credit card information.
Protection of collected data
CompareCaribbean.com dedicates important levels of care and attention to safeguard the personal data collected from its Users. Reasonable technical and organisational measures are taken to protect our Users’ personal data against any kind of unlawful, harmful and/or unauthorised processing or otherwise accidental destruction, damage or loss of such data. Although no system can guarantee without fail to securely safeguard such data, the measures specifically implemented by CompareCaribbean.com are designed to reduce their exposure to potential security issues to a level tailored to the type of data implicated.
Security measures have been implemented to safeguard the CompareCaribbean.com User database and access to such database is also restricted internally.
However, it remains the User’s responsibility to: (a) protect their account on the Site against any unauthorised access, (b) make sure no-one else uses the Site while the User’s device is logged on to the Site, including by logging on through a mobile, Wi-Fi or shared access connection, (c) make sure they have logged out of their account with the Site when not using it, (d) keep their password and other access information secret and ensure that any log in details remain secret and unshared, (e) maintain and ensure good internet security—for example, if a User’s Facebook or email account is corrupted, such corruption could potentially allow access to the User’s account with CompareCaribbean.com as their email account could be used to ask CompareCaribbean.com to reset their password and therefore gain access to the User’s account. Any User suspecting that any of their accounts has been compromised should immediately change their account credentials, make sure that no compromised account allows access to their CompareCaribbean.com account, and contact CompareCaribbean.com who will then assist such User with keeping their account with us secure and, if necessary, alert any other User(s) who may be affected.
If a User asks us to share their personal data with a third party site (such as Facebook), that User should note that such third party site’s servers may not be secure. Our credit card processing partners generally store Users’ credit card information and are requested by CompareCaribbean.com to keep such information secure. CompareCaribbean.com also uses third parties to improve its content, advertising and website flow. However, despite the various measures implemented by CompareCaribbean.com, the internet is not always secure and Users’ private transmissions and/or data may be intercepted or accessed by others.
Cookies, Web Beacons and Clear GIFs
Users have the choice to reduce the information collected from their device by cookies by changing their browser’s settings. However, doing so may result in: (a) the User’s use of the Site being negatively affected and/or entirely prevented, (b) the User’s experience of the Site or any other site using cookies may be negatively affected and/or entirely prevented, and/or (c) the User may not be presented with tailored advertising reflecting the way they use the Site or other third party sites. Additional information is available at www.allaboutcookies.org/manage-cookies/.
By using the Site, a User consents that (unless that User’s browser preferences have been adjusted to block cookies) the CompareCaribbean.com system may employ cookies as soon as the User visits the Site.
CompareCaribbean.com collects and shares information relating to their Users’ use of the Site with third party tracking companies that provide CompareCaribbean.com with statistics and reports. Such information is collected through the use of electronic images called pixel tags, “clear GIFs” or “web beacons”; these are placed in the web page code of some of the web pages a User may visit and they fulfil many purposes similar to those of cookies.
As a result, we may be able to improve the web traffic flow of the Site by using web beacons to monitor Users’ traffic patterns from and to the various pages of the Site. Such tools may also be used by our third party advertising service providers to determine how a User found the Site and to monitor a User’s behaviour while on the Site. To find out more about these tools and how to prevent such companies from using their personal data, Users may visit http://networkadvertising.org/consumer/opt_out.asp.
Users should be aware that they may receive emails that appear to be sent by us or one of our Members and that request the User’s personal details (commonly log in information or payment card information) or that prompt a User to confirm or verify their personal information and/or account by clicking on a link. However, it is highly likely that such email was sent to them by someone—sometimes referred to as “phisher” or “spoofer”—with the unlawful intention to acquire the User’s personal information. It is vital that Users know that CompareCaribbean.com never asks its Users to share such information via email. Users are strongly advised not to share such information and not to click on any link contained in such an email. Any User receiving such email is asked to contact and alert our Customer Support as soon as possible.
Job applicants, Employees and Former Employees
If an individual uses the Site to submit their application to a potential or existing job vacancy with us, the information they provide may be used to process their application and track recruitment statistics. Any such information that we wish to disclose to a third party (for example, if we wish to take up a reference) will not be disclosed without first obtaining the applicant’s approval (unless such disclosure is required by law). Any personal data relating to unsuccessful applicants will be retained for a duration of twelve (12) months following the date at which the recruitment process was ended and shall be destroyed or deleted thereafter. However, anonymised statistical data about applicants is kept by CompareCaribbean.com to help inform our recruitment activities, although such anonymised data will no longer identify individuals.
Employee and recruitment data shall be kept in the United Kingdom (where CompareCaribbean.com is based) and/or in the CompareCaribbean.com Group’s international locations. CompareCaribbean.com compiles an employment-related file for any individual taking up employment with it. New employees shall receive more information regarding how CompareCaribbean.com holds employee details.
How can Users correct or update their information?
Users have access to all personal information processed by CompareCaribbean.com. Members can access such information by using the Owner Login tab at the top of the screen, where they can view their basic details and correct or update them accordingly whenever they wish. CompareCaribbean.com gives its Users the opportunity to check for any inaccuracies in the personal information held about them and will apply any necessary amendments upon the User’s request. Upon request, Users may access, update or correct any information held about them by CompareCaribbean.com.
Opting out of marketing communication from CompareCaribbean.com
Unless a User has opted out, CompareCaribbean.com may occasionally contact Users for marketing purposes via telephone or email. Users are free to opt-out of such marketing communication by: (a) contacting our team, (b) following the instructions contained in each newsletter or communication, (c) using the “unsubscribe” function, or (d) addressing the request to us directly at CompareCaribbean.com, 25 Seaton Close, London, SW15 3TJ, United Kingdom. However, please be aware that such amendment to your preferences may take a little time to become effective.
How long does CompareCaribbean.com keep personal data?
How to contact CompareCaribbean.com